Before using our services you are required to read the user agreement and accept all the terms and conditions listed below. Please note that www.GoTripMate.com (website) is an internet based travel portal owned and operated by Airstack Inc. a company incorporated under the laws of New Zealand.

If you register yourself as a user on our website, you shall be bound to have agreed to the terms and conditions outlined below. If you do not accept these terms and conditions, do not continue to use or access this site. Use Of Site www.GoTripMate.com grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement.

• You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.
• You agree that you shall not take any action that imposes a burden or load on our infrastructure that www.GoTripMate.com deems in its sole discretion to be unreasonable or disproportionate to the benefits www.GoTripMate.com obtains from your use of the site.
• You shall not make reservation in the name of a fictitious person.
• You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site.
• You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

By using this Site, you accept that you alone are responsible for maintaining the confidentiality of your account information and your password/s. You agree to accept responsibility for all activities that occur under your account or password whether legitimate or illegitimate. You represent that you are of age prescribed by law to be eligible to enter into a legally valid contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.

Under no circumstances will www.GoTripMate.com be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. www.GoTripMate.com does not warrant or guarantee the accuracy or completeness of the information provided on this Website. The information on this Website may be changed or updated without notice. www.GoTripMate.com may also make improvements and/or changes in the products, services and/or programs described on this site at any time without any notice intimated to you.

Information concerning www.GoTripMate.com and its travel subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of www.GoTripMate.com and is confidential except for the necessary disclosures required by law, hence, must not be illegitimately used or published.

You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service at www.GoTripMate.com as the Site may contain services such as email, chat, bulletin board services, blogs, reviews, surveys, information related to various tourist spots, newsgroups, forums, communities, personal web pages, calendars, and/or other message (collectively, “Communication Services”). By way of example, and not as a limitation, you agree that when using a Communication Service, you will not -

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of any other person.
• Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
• Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
• Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
• Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
• Conduct or forward surveys, contests, pyramid schemes or chain letters.
• Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
• Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
• Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.
• The user should take particular care while disclosing any identifying information in any Communication Service, which may be identifiable.
• Violate any applicable laws or regulations for the time being in force in or outside New Zealand.
• Violate any of the terms and conditions of the user agreement or any other terms and conditions for the use of www.GoTripMate.com contained elsewhere herein.

www.GoTripMate.com reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in www.GoTripMate.com sole discretion.

www.GoTripMate.com has no obligation to monitor the Communication Services. However, www.GoTripMate.com reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. www.GoTripMate.com reserves the right to terminate the user access to any or all of the Communication Services at any time without notice for any reason whatsoever.

www.GoTripMate.com does not control or endorse the content, messages or information found in any Communication Service and, therefore, www.GoTripMate.com specifically disclaims any liability or responsibility whatsoever with regard to the Communication Services and any actions resulting from the users participation in any Communication Service. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination; User is responsible for keeping himself/herself updated of and adhering to such limitations if they download the materials.

The user acknowledges and agrees that he/she shall not upload, post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

www.GoTripMate.com may provide the user with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The user may use this material only as expressly authorized by (GoTripMate.com) Airstack Inc. and shall not copy, transmit or create derivative works of such material without express authorization.

Provisions not otherwise held invalid shall remain in force and in case, should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of www.GoTripMate.com.

www.GoTripMate.com will not be liable under any circumstances, to any party for any loss or direct, indirect, incidental, special or consequential damages caused by use of this website, or any other hyperlinked or interfaced website or due to accessing data residing on third party servers not belonging to www.GoTripMate.com . It is your responsibility to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, malicious codes and other items of a destructive nature.

Not all the products or services are available in every state or country, the products and service statements on this Website are for general description purposes only. Send us a message via our Contact us, we will supply you with details regarding terms and conditions, exclusions, products, and services applicable to you. Please Note that none of the information contained in this Website should be viewed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products www.GoTripMate.com generally offers.

• Hotels: While booking a hotel on our site please carefully go through the fact sheet in details to ensure that the amenities present are as per your requirement. www.GoTripMate.com generally updates all these fact sheets however it is dependent on the hotel to provide updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and not necessarily is informed to us. Incase of any dispute www.GoTripMate.com shall not be liable for a disruption in information.
• Airlines: You have a choice of full service and low cost airline options. Low cost airlines do not have all services available on board hence please choose the airlines carefully before booking. Kindly go through the fare rules and also select your class of travel. There are paper tickets and/or e-tickets that will be provided to you. Both are valid to travel by the airlines. However certain airlines do not entertain e-tickets. In such cases you will be issued paper tickets. We are only an intermediary party hence cannot be held responsible for any delay or cancellation of flight or change of route - a decision taken by the airline. You will be subject to all terms and conditions as per the airlines.
• Baggage: You will have to limit yourself as per normal baggage policy of the airlines in the respective class that you have chosen to fly. Any excess baggage that you carry shall remain your responsibility. Any loss of baggage by the airlines or the passenger will be the sole responsibility of the airline and the passenger. Normally economy class 20kgs is permitted however if you are traveling to US/ Canada you are permitted to carry 2 pieces as check in and 1 piece as cabin baggage. You are requested to kindly refer to the baggage rules of the individual airlines as the same gets updated from time to time.

If you have a question requiring professional advice, such as question relating to law, tax or financial planning, please seek the advice of a qualified professional in the relevant field. The information provided on this site is distributed with the understanding that GoTripMate is not providing professional advice of any type.

www.GoTripMate.com specifically disclaims all warranties with respect to this Web site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. Airstack Inc. shall not be liable for any damages resulting from the use or misuse of this site or the information on this site.

All online payments that happen for any of the products booked via www.GoTripMate.com site are secure. www.GoTripMate.com does not store the Credit card details of any customer in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card whatsoever.

All cancellation and amendment charges will be applicable as per principles policies on which www.GoTripMate.com has no control and you will be subjected to it. www.GoTripMate.com reserves the right to determine the amount of refund value in case of cancellation and amendments. The decision on the quantum of refund will be final as that made by www.GoTripMate.com . The refund will be made in the name of the client. Incase you have booked through the Travel Agent or a Franchisee still we will make the refund in the passenger’s name. It will take at least 45 days to process refunds for all services. There will be no refund for unutilised services unless specified.

Governing Law : All legal disputes will be settled under the laws of US courts subject to laws of Republic of New Zealand. In the event of any dispute of whatever nature, arising under this Agreement, such dispute shall be settled through good faith negotiation among the parties. In case such dispute cannot be resolved by negotiation within 30 days such dispute shall be referred to binding arbitration. The decision of the arbitral tribunal shall be final and binding upon the parties.

You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to www.GoTripMate.com as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that www.GoTripMate.com shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by www.GoTripMate.com in obtaining such an injunction, including, without limitation, reasonable attorney’s fees. You agree that no bond or other security shall be required in connection with such injunction.

It is believed that you have read the www.GoTripMate.com Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by www.GoTripMate.com and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the www.GoTripMate.com Privacy Policy. www.GoTripMate.com prompts all its users to register at one time. The details captured during registration are purely to provide better service in future. www.GoTripMate.com will not be sharing these details with any other third party.

www.GoTripMate.com may terminate this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this site or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which www.GoTripMate.com and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to www.GoTripMate.com and its third party providers or distributors, as applicable.

Taxes and Fees : In addition to airlines cost and fees, Airstack Inc. would charge a service fee for any service rendered over the Phone. All fees charged by Airstack Inc. are charged,basis per passenger and are non - refundable.